Refund Policy

Refund Policy

30-day returns on unopened products

We accept returns of unopened, undamaged products in their original packaging within 30 days of delivery. To initiate a return, email orders@nutraessentia.co.uk with your order number.

Opened products

For hygiene and food safety reasons we cannot accept returns of opened food supplements, except where the product is defective or caused an adverse reaction.

Defective or incorrect items

Email us within 7 days of delivery with your order number and a photo. We will send a replacement or process a full refund at no cost to you.

14-day cooling-off period

Under the Consumer Contracts Regulations 2013 you have the right to cancel within 14 days of receipt without giving a reason. Notify us at orders@nutraessentia.co.uk before the period expires. We will refund the full order value including standard delivery within 14 days of receiving the return.

Refund processing

Approved refunds are processed to your original payment method within 5 business days. Allow a further 3–5 business days for funds to appear in your account.

Subscriptions

Cancel a subscription at any time before the next scheduled renewal. Already-dispatched orders are subject to our standard returns policy.